Dear Customer,
We sincerely apologize for the condition in which your order arrived. We understand how disappointing it must have been to receive the product with the lid open and the contents spilled during transit.
Thank you for bringing this to our attention. We would like to make this right for you. Could you please share a photo of the product and packaging so we can investigate the issue and arrange a suitable resolution as quickly as possible?
We appreciate your patience and apologize again for the inconvenience caused.
Kind regards,
[FMCG House]